The deal, in plain words.

Agreeing to these terms

By creating a CareAvatar account or using the app, you agree to these terms. If you do not agree with them, please do not use the app.

The agreement is between you and Asyscraft Technologies Private Limited (CIN [CIN]), registered at [Registered office address] — "we" and "us" below. These terms sit alongside the Privacy Policy, which explains how we handle your data and forms part of this agreement.

You must be at least 13 to hold an account, and at least 18 to accept these terms on your own behalf. A parent, guardian or authorised carer can set up and manage an account for someone who cannot do it themselves, and by doing so accepts these terms for that person.

We may update these terms. If a change materially affects your rights, we will tell you in the app at least 14 days before it takes effect, and you can close your account if you would rather not accept it.

Your account

• Give accurate details when you sign up, and keep them current — reminders and alerts go to the contact details we hold.
• Keep your login credentials to yourself. Anything done through your account is treated as done by you.
• Tell us promptly at support@careavatar.com if you think someone else has access to your account.
• One account per person. Do not share a single account between two people whose check-ins would then be mixed into one baseline.

Not medical advice

• Never change medication because of the app. Doses, timing and stopping or starting a medicine are your doctor's decisions, not ours and not the app's.
• A normal-looking reading proves nothing. The app can only compare a check-in to your own past check-ins. It cannot rule anything out, and a reading inside your usual range is not a sign that you are well.
• An unusual reading is not a diagnosis. It means today's numbers sit outside your recent pattern. Sleep, caffeine, a cold, a stressful morning or simply holding the phone differently can all do that.
• Information in the app, including anything shown in community groups, is general and is not personal medical advice.

Reminders and alerts

Reminders are a convenience, not a guarantee. Delivery depends on your device, its operating system, its battery settings and your network — all of which are outside our control.

• A reminder can be delayed or missed if the device is off, offline, in a battery saver mode, or if notifications are disabled for the app.
• The alert that goes to a care circle member after two missed doses is subject to the same limits, and is not a monitoring or emergency service.
• You remain responsible for taking your medication. Please keep whatever backup you would use anyway — a pill organiser, an alarm, a person.

Check-in accuracy

Heart and voice checks use your phone's microphone in ordinary rooms, on ordinary hardware. Their output is an estimate of a trend, not a measurement.

• The app spends your first ten check-ins learning your baseline and deliberately offers no verdict before then.
• Results vary with phone model, microphone quality, background noise, body position and how the phone is held.
• The app refuses recordings it judges too short, too quiet or too noisy. That refusal is a feature — it is declining to save a reading it does not trust.
• Figures shown in the app are not clinical measurements and should not be presented as such. You are welcome to show your history to a doctor, but a clinician's own equipment always takes precedence.

Carer and family accounts

• Only add someone to your care circle if you actually want them to see what you have shared with them.
• If you are a carer using CareAvatar on someone else's behalf, you confirm you have the authority to do so, and you agree to act in that person's interest and to respect their wishes about what gets shared.
• Carer access is a permission the account holder grants and can revoke at any time. Revoking it takes effect immediately.
• Do not use carer access to monitor an adult who has not agreed to it.

Community rules

Groups are moderated spaces for people managing similar things day to day. To stay in them:

• Do not give medical advice to other members, or tell anyone to change a medication.
• Do not sell, promote or recruit — no products, no treatments, no trials, no services.
• Do not post another person's private information, including a family member's.
• Do not harass, abuse or target other members. Distress is not a licence to be cruel to someone else.

Moderators may remove content and suspend or close accounts that break these rules. You keep ownership of what you post, and grant us the licence described in section ten so we can display it in the group.

Acceptable use

Please do not:

• Reverse engineer, decompile or tamper with the app, except where law expressly allows it.
• Attempt to access another user's account, data or check-ins.
• Scrape, bulk-download or resell content from the app or this site.
• Upload malware, or use the app to break any law.
• Put deliberately false data into the app in a way that could mislead a carer, a family member or a clinician.

Free and paid features

CareAvatar is free to start. Some features may be offered as a paid subscription.

• Prices, billing periods and what is included are shown before you buy.
• Subscriptions bought through the Apple App Store or Google Play are billed by that store, renew automatically, and are cancelled through that store's subscription settings — not by deleting the app.
• Refunds for store purchases follow that store's policy. Where we bill you directly, write to support@careavatar.com and we will deal with it fairly.
• If we ever stop offering a paid feature you have already paid for, we will refund the unused part of the period.
• Your statutory consumer rights are not affected by anything in this section.

Content and ownership

We own the app, this website, the CareAvatar name and logo, and the software behind the check-ins. You get a personal, non-exclusive, non-transferable licence to use the app for its intended purpose while these terms are in force.

You own your content — your readings, recordings, logs, prescriptions and posts. You grant us only the limited licence we need to host, process and display that content in order to run the app for you, and for your care circle where you have shared it. That licence ends when you delete the content or your account, apart from copies in backups that are on a rolling deletion cycle.

Availability

We aim to keep CareAvatar running, but we do not promise uninterrupted service. Maintenance, outages, app store changes, and problems at our providers all happen. Where we can plan downtime, we will give notice in the app.

Features may change. If we remove something significant, we will say so in advance and, where the data belongs to you, give you a way to export it first.

Liability

To the fullest extent the law allows, the app is provided "as is" and we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for indirect or consequential loss, or for loss arising from: a reminder that was delayed or not delivered; reliance on a check-in reading as though it were a clinical result; a decision to change or skip medication without a doctor; or someone else's use of an account you gave access to.

Where we are liable, our total liability to you in any twelve-month period is limited to the greater of the amount you paid us in that period and [INR amount].

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights stand regardless of this section.

Ending the agreement

• You can close your account at any time from Settings › Account › Delete account, or by writing to us. Deletion follows the timetable in the Privacy Policy.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or where we must for legal reasons. Except where the breach makes it impossible, we will tell you why and give you a chance to put it right.
• Before closing an account for a breach, we will give you a reasonable opportunity to export your data.
• Sections that by their nature should survive — ownership, liability, and governing law — continue after the agreement ends.

Law and disputes

These terms are governed by the laws of India, and the courts at [City] have exclusive jurisdiction over any dispute. If you are a consumer resident elsewhere, you keep the protection of the mandatory laws of your own country and may bring proceedings there.

Please write to us before starting a formal dispute. Most things are settled faster by an email than by anything else.

Contacting us

Questions about these terms: hello@careavatar.com.
Everything else: the contact page.