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A person reads every message.

No ticket maze and no chatbot. Pick the address that fits what you need, or use the form below — it opens your own mail app with everything filled in.

Mon–Fri, 09:00–18:00 IST Support replies within 1 working day Privacy requests within 30 days
1 dayTypical first reply to a support email on a working day.
48 hrsAcknowledgement of a formal grievance or complaint.
30 daysDeadline we hold ourselves to on data access and deletion.
0Chatbots between you and someone who can actually help.

Where to write

Five inboxes, so nothing lands in the wrong one.

Using the right address is the fastest way to get a useful answer — each one goes to the people who can actually do something about it.

Help with the app

Support

Reminders not arriving, a check-in that keeps failing, sign-in trouble. Also where to send accessibility problems and to report a post in a community group.

support@careavatar.com Within 1 working day

Your data

Privacy

Ask for a copy of your data, correct something, delete your account, or withdraw a consent you gave earlier.

privacy@careavatar.com Within 30 days

Responsible disclosure

Security

Found a vulnerability? Tell us before you tell anyone else and we will work with you on it. We do not threaten researchers who report in good faith.

security@careavatar.com Within 24 hours

Formal complaints

Grievance officer

For complaints that need a formal record, including anything raised under Indian data protection and IT rules.

grievance@careavatar.com Acknowledged in 48 hours

Everything else

Press & partnerships

Media questions, clinics and care homes wanting to use CareAvatar with the people they look after, and research enquiries.

hello@careavatar.com Within 5 working days

Write to us

Send it from your own mail app.

We do not run a form that quietly posts your message to a server you know nothing about. Fill this in and it opens your usual mail app with the right address, subject and body already written — you can see exactly what is being sent, and you keep a copy in your own sent folder.

Pick the topicIt chooses the inbox that can actually answer you.
Say what happenedWhat you expected, what happened instead, and roughly when.
Add your devicePhone model and OS version saves us a whole round trip.

Please do not send

Prescriptions, scan results or medical records by email. If we need something like that to help you, we will tell you a safe way to send it. And never send your password — we will never ask for it.

Nothing is sent from this page. Your own mail app does the sending.

Before you write

Two things worth saying up front.

We can help with

  • Reminders that arrive late or not at all
  • A check-in that keeps getting refused
  • Getting a copy of your history, or deleting all of it
  • Removing someone from your care circle
  • Anything in the app that is hard to read, hear or operate

We cannot help with

  • Interpreting a reading — that is a conversation for your doctor
  • Advice on whether to take, skip or change a medicine
  • Anything urgent: call your local emergency number instead
  • Accessing another adult's account without their consent

Postal address

Or write to us on paper.

Asyscraft Technologies Private Limited
[Registered office address]
[City, State, PIN] · India

Email support Read about us